All of the tours and services booked with antalyacitytour.com are subject to rules and regulations laid by the Turkish Travel Agencies and the Consumer Protection Laws recently upgraded in order to meet the standards of European Union Consumer Rights Legislation.

Alterations of booked tours

We always try our best to meet our client’s needs and expectations, and that is why we have tried to portray the services on our website as faithfully as possible. However, due to some unavoidable circumstances, such as bad weather conditions, Antalya City Tour holds the right to alter some content or all of the programs without any prior notice.

Refund on cancellations made by us

In case of a tour cancellation made by Antalya City Tour, we are liable to refund the actual ticket prices that you have already paid for and nothing more than that.

Refund on cancellations made by you for day trips

– Full refund for cancellations before 12 hours prior to the tour time.

– No refund for cancellations within 12 hours prior to the tour time.

Refund on cancellations made by you for private trips

– Full refund for cancellations before 24 hours prior to the tour time.

– No refund for cancellations within 24 hours prior to the tour time.

Altering the bookings by you

If you want to change your tour date, you must inform us at least 24 hours prior to the actual tour time. We will do our best to help you with an alternate date, and we won’t charge anything for this service.

Complaints

We always aim to please our clients and if you have any complaints about any particular tour, you can phone or email us, and we will make sure to get back to you as soon as possible.

However, if an issue arises and it cannot be resolved amicably, then the issue escalates to the jurisdiction of laws of the governing country in which the actual tours take place. By opting to book the services of Antalya City Tour, it is understood that you will abide by the prevailing laws and regulations under the jurisdiction of the governing country in which the tour in question is conducted.